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When is payment due?Payment is due at the time of service. For your convenience I accept cheque, email money transfer and cash. Cheques should be made payable to “Patricia Usher” and email money transfers should be sent to Patricia.Usherx@Gmail.com.
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What time will you arrive?I work Monday to Friday from 8am-6pm, however, move-in/move-out cleanings are done on weekends only. At the assessment I will work with you to determine the best time frame for me to arrive.
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How much do you charge?My services are dependent on the frequency of the cleaning you require. I can provide a rough estimate through text, phone call or e-mail and I can provide a free quote in person.
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Do I have to sign a contract?No, you do not have to sign a contract.
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What is your vaccination policy?I am fully vaccinated.
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What is your cancellation policy?I require 24 hours notice for any cancellations. To respect my time, if you do not provide 24 hours notice more than once I will not book you for future cleanings.
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Do I have to be home when you arrive?You may be home to let the me in but if not we can determine the best of entry that is comfortable with you.
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How many cleaners come to my home?As the owner of Patricia's Cleaning Services, you can expect me (Patricia) to arrive to clean your home every time - no switching cleaners means you get the best cleaning every time! However, for move-out/move-in cleanings there is a possibility of having an additional cleaner which will be discussd at the assessment.
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What if I find something broken in my home?I do my best to be very cautious while cleaning your home. If something does get broken, I will let you know by the end of the work day. I will notify you that an item has been broken and I will work in conjunction with you to repair or replace the item. If I have not contacted you please do not hesitate to call or e-mail me.
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What happens if my cleaning falls on a holiday?I sometimes work on holidays. If not, I will do my best to reschedule your appointment to the next available date.
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Can I be home while my home is being cleaned?Absolutely! I ask that you do your best to stay out of my way so I can give you the best clean possible. In return I will do my best to stay out of your way.
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